The Australian Competition and Consumer Commission (ACCC) has launched proceedings against Microsoft for allegedly misleading about 2.7 million Australian customers over its Microsoft 365 subscription options and price increases after it integrated its AI assistant, Copilot, into Microsoft 365 plans. The ACCC said Microsoft misled customers by not disclosing that subscribers could retain their current plans, without Copilot, at their existing lower prices. The proceedings have been lodged in the Federal Court against Microsoft Australia and its parent company, Microsoft Corporation.
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