Effective communication has always been a vital aspect of a successful legal practice, yet many law firms fail to keep clients adequately informed, and this has been proven time and time again to result in a lack of trust between clients and their legal representatives.
Hona, a new YC-backed client communication portal, offers a solution by seamlessly integrating with case management software to ensure clients are always in the loop. Hona works by automating updates and simplifying interactions, which helps firms save time, enhance their reputation, and focus on what they do best – actually practicing law.
A Clearer View for Clients, Less Work for Teams
Hona addresses one of the legal industry’s most persistent challenges: the communication gap between lawyers and clients. According to the American Bar Association, one of the most common attorney discipline complaints in the United States is poor communication, which the ABA links to neglect, and the number one reason for Bar complaints, is a lack of timely updates. With Hona, these issues become a thing of the past.
By integrating directly with popular case management systems like Clio, CASEpeer, and MyCase, Hona allows firms to send real-time updates to clients without lifting a finger. Clients receive notifications about key milestones, case status changes, or deadlines, giving them a transparent and efficient view of their case progress. Think of it as the legal world’s equivalent of a package tracker: simple, clear, and stress-free. And that was the exact objective of Hona’s creators – they wanted to create a portal that allows clients to track their matters with the same ease as they track an Amazon package. Meanwhile, legal staff are no longer required to spend hours on repetitive tasks like sending emails or making follow-up calls – tasks that currently consume an average of 7.4 hours per week per staff member.
For clients, this transparency fosters trust. For firms, it streamlines operations and reduces the likelihood of miscommunication or dissatisfaction. The result? Happier clients who are more likely to leave glowing reviews, stay loyal to the firm, and recommend the firm to others.
Transforming Productivity into Profitability
The benefits of Hona extend far beyond better client relationships. By automating routine updates and minimizing redundant tasks, the platform enables firms to save crucial time, which it could instead spend on taking on additional cases. For example, for a firm handling 200 cases annually, Hona’s efficiency gains could translate into 40-60 additional cases per year – a potential revenue boost of $120,000 to $300,000, based on average case values.
This operational efficiency doesn’t just save time; it also enhances profitability. By reducing client attrition caused by poor communication, Hona helps firms retain more clients and convert satisfied clients into valuable sources of referrals.
For flat-fee cases, the ability to handle a greater volume of work without increasing overhead costs means a direct improvement in margins. And for firms that bill hourly, the time freed up by Hona can be redirected toward high-value legal work, increasing billable hours and overall earnings.
Why Hona Stands Out
Hona is more than just a communication tool – it is a carefully crafted portal designed to meet the unique needs of law firms.
Because Hona is built entirely in-house, by a team of expert developers, its technology is not only reliable but also highly adaptable. This ensures the platform can quickly evolve based on user feedback and the latest legal tech trends.
Importantly, security is a top priority for Hona, with features like SOC2 compliance, multi-factor authentication, and end-to-end encryption ensuring that client data remains secure at all times. The platform’s seamless integration with case management software means there’s no need for manual data entry or additional training – firms can hit the ground running from day one.
Hona simplifies what has traditionally been a pain point for law firms, transforming client communication into a seamless, automated process. For firms looking to save time, increase revenue, and build stronger client relationships, Hona offers a practical, effective solution that doesn’t just meet expectations, it redefines them.
